FAQ’s

All/Applying for a loan/FES Terms of Service/Paying off your loan/Understanding the cost of a FES loan/Working With FES/Your Information/

To apply for a FES loan, you’ll need:
• A job or other regular source of income
• A valid phone number
• A valid government issued ID
• To be at least 18 years old

Once you apply for a FES loan, we’ll be able to tell you whether or not you qualify for a FES loan.

FES loans are currently available to belongers of Anguilla.

As soon as you fill out your application online, we’ll give you a call to finalize everything. Your Relationship Manager will be able to tell you right away whether you qualify for a FES loan.

The application process is fast. Most people complete the process in about 10 minutes.

We give you a call so that we can answer any questions you may have while you’re completing the loan process. After you fill out an online application, a Relationship Manager will call you to finalize everything, let you know whether you qualify for a FES loan, and answer any questions you may have.

Once all documents are received and your loan is approved you will receive the funds within 24-48 hrs.

Our interest rates starts at 3% and may increase depending on the amount and term of the loan.

FES loans are short-term instalment loans, which means you pay back your loan over time. As you make these payments, you pay down both the interest and principal until the loan is paid off. And you can pay your loan off early with no prepayment penalties.

Only you can decide if a FES loan is right for you.

Banks, credit cards, or even friends and family may be able to offer you better loan terms. We encourage you to check with them before you apply for a FES loan.

Our preferred option is:
• Automation Payroll Deduction Automatic debits from salary your salary is the easiest way to make sure your payments are made on time.
Secondary option is:
• Automatic Debit Automatic debits from your bank account is another option. However, you are usually charged by your bank per debit.

We understand that sometimes you may need to change your payment schedule or payment amount. Just call or email us at least 2 business days before your next payment is due and a Relationship Manager will work with you.

To get help with your loan, send us an email at help@fesaxa.com or call 264-476-3346.

That’s easy! Send an email to help@fesaxa.com or call 264-476-3346

You can send us an email at help@fesaxa.com or call 264-476-3346

Our privacy policy can be found here.

If we’re calling your friends and family, it means we haven’t been able to reach you. We work hard to provide excellent service and rely on you to keep us updated with your correct phone number, email and mailing address. We’re here to help you – from your first payment to your last.

You can find a copy of our terms of service agreement here.

A late payment is much better than missing a payment altogether. Please keep in mind that you will be charged a US$30.00 fee if your payment is received after the 3 day grace period.

It’s always best to make payments on time. If you need to make any changes, call or email us at least 3 business days before your next payment is due and a Relationship Manager will work with you

First and foremost, if you’re running behind on your loan, please give us a call 3 business days before your payment is due. We can usually work something out.
If you don’t make a payment within 30 days of your scheduled or deferred due date, you will be in default according to your loan agreement and our terms of service. Once we notify you of your default, we may declare your entire outstanding balance due and proceed to collect it, including bringing legal action, if we don’t hear from you within 7 days.

FES loans are designed to help you deal with emergencies such as rent, medical bills, car repairs or expenses related to your job.

Our loans aren’t intended to solve long-term credit or other financial needs. You may have better alternative forms of credit, such as borrowing from friends or relatives, using a credit card cash advance, taking out a personal loan, or using a home equity loan or savings.

There are no hidden fees associated with a FES loan. The fees that you are responsible for are outlined when you apply for a FES loan.

There is a US$25.00 application and processing fee, which is paid up front when the loan is approved.
Additionally, you will be charged a $30 late fee when payments are made after the 3 day grace period. There are no other fees associated with a FES loan.

You can take out one FES loan at a time. When you pay off a FES loan, you may apply again for another FES loan.